Article :
30118
Date :
21-11-2007
From :
Roger
Sujet :
Re: Voip.co.uk down AGAIN
"David Floyd" wrote in message
news:EcAWvMAs0BRHFw$c@127.0.0.1...
> Once again lines are not registering. Happened yesterday as well.
>
> Seems to be happening on a daily basis now - very disappointing.
>
> DF
same here
Article :
30120
Date :
21-11-2007
From :
David Floyd
Sujet :
Re: Voip.co.uk down AGAIN
In message of Wed, 21 Nov 2007, Ed Straker writes
>On Wed, 21 Nov 2007 11:57:32 +0000, David Floyd >wrote:
>
>>Once again lines are not registering. Happened yesterday as well.
>
>>Seems to be happening on a daily basis now - very disappointing.
>
>Same here. However, if you change your proxy back to
>registrar.voip.co.uk then you can log on to the old platform, for the
>time being.
Article :
30121
Date :
21-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 21 Nov 2007 11:57:32 +0000, David Floyd wrote:
>Once again lines are not registering. Happened yesterday as well.
>
>Seems to be happening on a daily basis now - very disappointing.
Very disappointing David did you say !!!!! voip.co.uk are rapidly
turning out to be the worst voip provider that are based in the UK
,the carry on with this lot of late is enough to make me go back to
bloody SIPGATE .
Article :
30122
Date :
21-11-2007
From :
Spock_?(?¿?)?
Sujet :
Re: Voip.co.uk down AGAIN
In message , David Floyd
writes
>Once again lines are not registering. Happened yesterday as well.
>
>Seems to be happening on a daily basis now - very disappointing.
>
>DF
Article :
30124
Date :
21-11-2007
From :
Spock_?(?¿?)?
Sujet :
Re: Voip.co.uk down AGAIN
In message ,
mymail@hotmail.com writes
>
>
>Very disappointing David did you say !!!!! voip.co.uk are rapidly
>turning out to be the worst voip provider that are based in the UK
>,the carry on with this lot of late is enough to make me go back to
>bloody SIPGATE .
I Don't believe it.
Did you see this Ivor ?
Please make note for future reference ;-)
Article :
30127
Date :
21-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 21 Nov 2007 12:49:17 +0000, Spock ‹(•¿•)› wrote:
>In message ,
>mymail@hotmail.com writes
>>
>>
>>Very disappointing David did you say !!!!! voip.co.uk are rapidly
>>turning out to be the worst voip provider that are based in the UK
>>,the carry on with this lot of late is enough to make me go back to
>>bloody SIPGATE .
>
>
>I Don't believe it.
>Did you see this Ivor ?
>Please make note for future reference ;-)
I was waiting for that remark :)))but I do think ukvoip will have to
get worse before I consider moving at the moment and where I do
I will not be jumping out of the fat into the fire believe me .Maybe
go back to Vonage who I could never fault with the exception of them
being yanks who I just cannot stand but the service they provide is
100% perfect and who do provide customers with free calls and free
equipment for very little cost .
Article :
30128
Date :
21-11-2007
From :
It's Me
Sujet :
Re: Voip.co.uk down AGAIN
"Iain" wrote in message
news:1195651719.70503.0@iris.uk.clara.net...
> Spock ‹(•¿•)› wrote:
>
>>
>> It is back up now at 12:43.
>
> And back down again a few minutes later. Clearly they have a problem they
> are working on.
>
> Iain
Working here 14:30 on new system.
I have to admit they do seem to be going down hill fast, what with no
services to even sign up to.
Article :
30130
Date :
21-11-2007
From :
Iain
Sujet :
Re: Voip.co.uk down AGAIN
It's Me wrote:
>
> Working here 14:30 on new system.
>
> I have to admit they do seem to be going down hill fast, what with no
> services to even sign up to.
They rolld out their new platform earlier this week, and clearly there
are some teething troubles with it. If you think that's going down hill
fast, I think you're daft.
However, I am not inmpressed that they now seek to blame the
registration failures on the devices failing to handle SRV properly. If
that was true (and I have no reason to believe it), how come they didn't
notice that all the common ATA devices in use don't support it?
Article :
30132
Date :
21-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 21 Nov 2007 16:14:21 +0000, Iain wrote:
>It's Me wrote:
>
>>
>> Working here 14:30 on new system.
>>
>> I have to admit they do seem to be going down hill fast, what with no
>> services to even sign up to.
>
>They rolld out their new platform earlier this week, and clearly there
>are some teething troubles with it. If you think that's going down hill
>fast, I think you're daft.
>
>However, I am not inmpressed that they now seek to blame the
>registration failures on the devices failing to handle SRV properly. If
>that was true (and I have no reason to believe it), how come they didn't
>notice that all the common ATA devices in use don't support it?
This whole fiasco over the last few weeks to me smacks of big changes
in leadership or perhaps more to the point ownership !!!! ,I have seen
this happen quite a few times when an excellent company suddenly turns
sour with no apparent reason .
One example being the ISP Freedom to Surf a perfectly good ISP that
was until they secretly sold out to Pipex then the whole thing went
tits up .
Article :
30133
Date :
21-11-2007
From :
Iain
Sujet :
Re: Voip.co.uk down AGAIN
mymail@hotmail.com wrote:
> This whole fiasco over the last few weeks to me smacks of big changes
> in leadership or perhaps more to the point ownership !!!! ,I have seen
> this happen quite a few times when an excellent company suddenly turns
> sour with no apparent reason .
What utter drivel! The two people who have emailed me today are Chris
and Toby, the same people as ever.
There was a known problem with their platform and the replacment has
been in beta for several weeks (months). It proved to be good and they
have now rolled the new platform out to production. A few teething
troubles are to be expected with a change of that nature.
> One example being the ISP Freedom to Surf a perfectly good ISP that
> was until they secretly sold out to Pipex then the whole thing went
> tits up .
The essential difference is that voip.co.uk has nit just been sold to
shitty Pipex.
Article :
30136
Date :
21-11-2007
From :
Iain
Sujet :
Re: Voip.co.uk down AGAIN
Iain wrote:
> However, I am not inmpressed that they now seek to blame the
> registration failures on the devices failing to handle SRV properly. If
> that was true (and I have no reason to believe it), how come they didn't
> notice that all the common ATA devices in use don't support it?
Seems that I was being a bit unfair. Chris and Theo have got me sorted
out.
My PAP2 is now up and running with SRV registration: needed several
parameters altered from what they were (not sure if they were the defaults)
Article :
30137
Date :
21-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 21 Nov 2007 17:50:06 +0000, Iain wrote:
>There was a known problem with their platform and the replacment has
>been in beta for several weeks (months). It proved to be good and they
>have now rolled the new platform out to production. A few teething
>troubles are to be expected with a change of that nature.
Really then why didn't they do this on a Sunday when any problems
would not have been so noticeable instead of in the middle of the
week.
Excuses Excuses Excuses I do not pay money for EXCUSES I pay for
service and it is looking more and more like the only way I am going
to get that is by using my BT line permanently and stuff usless VOIP
for good .
Article :
30139
Date :
21-11-2007
From :
Woody
Sujet :
Re: Voip.co.uk down AGAIN
Quick two penn'th.
From last weekend until last night I was able to make outgoing calls
(most of the time) but incoming always went directly to voicemail.
I had several mail transactions with Chris who was, as ever, very
helpful. Most importantly even though my Sipura SPA2000 ATA was showing
as registered at my end it was not at theirs.
Then last night I discovered a box in the SPA2000 set-up which said 'Use
DNS SRV' and 'DNS SRV auto prefix' Set them both to yes and bingo it all
sprang to life.
It begs the question that if it has never been to the DNS server in the
past how come it was working for over six months until their changes
this last weekend? Even Chris can't answer that one!
Article :
30142
Date :
21-11-2007
From :
Duncan MacCallum
Sujet :
Re: Voip.co.uk down AGAIN
Woody wrote:
> Quick two penn'th.
>
> From last weekend until last night I was able to make outgoing calls
> (most of the time) but incoming always went directly to voicemail.
>
> I had several mail transactions with Chris who was, as ever, very
> helpful. Most importantly even though my Sipura SPA2000 ATA was showing
> as registered at my end it was not at theirs.
>
> Then last night I discovered a box in the SPA2000 set-up which said 'Use
> DNS SRV' and 'DNS SRV auto prefix' Set them both to yes and bingo it all
> sprang to life.
>
> It begs the question that if it has never been to the DNS server in the
> past how come it was working for over six months until their changes
> this last weekend? Even Chris can't answer that one!
>
>
Problems without going calls at weekend, sorted by voip.co.uk now after
couple of days of useage back to unable to make outgoing calls.
She who must be obeyed is suggesting I dump the whole voip approach and
move back to traditional landline....help...
Article :
30145
Date :
21-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 21 Nov 2007 19:22:40 GMT, "Woody" wrote:
>I had several mail transactions with Chris who was, as ever, very
>helpful. Most importantly even though my Sipura SPA2000 ATA was showing
>as registered at my end it was not at theirs.
I have not argument with Chris I have always found him very helpful
myself but it would seem to me that Chris is just a can carrier it is
those above him that need to get their fingers out and provide us with
what we have all paid for "SERVIS"
Article :
30146
Date :
21-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 21 Nov 2007 19:38:09 GMT, Duncan MacCallum
wrote:
>She who must be obeyed is suggesting I dump the whole voip approach and
>move back to traditional landline....help...
Coming very quickly to that conclusion myself Duncan but there are
those amongst us who will and do put up with any kind of service or in
some instances no service at all and not make whisper of complaint or
here a wrong word said about one certain provider .
Article :
30147
Date :
21-11-2007
From :
Iain
Sujet :
Re: Voip.co.uk down AGAIN
mymail@hotmail.com wrote:
> Really then why didn't they do this on a Sunday when any problems
> would not have been so noticeable instead of in the middle of the
> week.
They did.
> Excuses Excuses Excuses I do not pay money for EXCUSES I pay for
> service and it is looking more and more like the only way I am going
> to get that is by using my BT line permanently and stuff usless VOIP
> for good .
Any comoany is going to be delighted to have you as a customer. After
all, voip.co.uk must be making thousands of pounds per month out of your
business.
I think it would probably be best if you did go back to BT POTS. Then
you can enjoy the delights of call centres in India, engineers not told
what is broken so they can't fix it, and all the rest.
Article :
30148
Date :
21-11-2007
From :
Iain
Sujet :
Re: Voip.co.uk down AGAIN
Ed Straker wrote:
> On Wed, 21 Nov 2007 18:41:24 +0000, Iain
>
> Any chance of some quick details of what you changed?
>
> My PAP2 seems to randomly disconnect from the voip.co.uk new platform.
> Ironically, line 2 which is registered on Sipgate has been solid as a
> rock.
Theo has put it on a wiki: http://wiki.voip.co.uk/products/linksys/spa2000
Article :
30150
Date :
21-11-2007
From :
Ivor Jones
Sujet :
Re: Voip.co.uk down AGAIN
wrote in message
news:6d59k3d339udmhd3mibcs6fe93slvguihm@4ax.com
: : On Wed, 21 Nov 2007 19:22:40 GMT, "Woody"
: : wrote:
: :
: :
: : : I had several mail transactions with Chris who was,
: : : as ever, very helpful. Most importantly even though
: : : my Sipura SPA2000 ATA was showing as registered at my
: : : end it was not at theirs.
: :
: : I have not argument with Chris I have always found him
: : very helpful myself but it would seem to me that Chris
: : is just a can carrier it is those above him that need
: : to get their fingers out and provide us with what we
: : have all paid for "SERVIS"
Wasn't that a washing machine..? ISTR my mum had one of those once, don't
recall any problems with it.
Article :
30151
Date :
22-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 21 Nov 2007 20:42:54 +0000, Iain wrote:
>I think it would probably be best if you did go back to BT POTS. Then
>you can enjoy the delights of call centres in India, engineers not told
>what is broken so they can't fix it, and all the rest.
Has I stated in UK telecom the other night in 40+ years of having
telephone service from BT and GPO I have never had cause to call them
for any faults whatsoever just like many other BT customers in my
area .
Speak has you find I say and I have always found BT perfect but then
again I am not a skinflint unlike a few others in this forum .
Article :
30152
Date :
22-11-2007
From :
Iain
Sujet :
Re: Voip.co.uk down AGAIN
mymail@hotmail.com wrote:
> Has I stated in UK telecom the other night in 40+ years of having
> telephone service from BT and GPO I have never had cause to call them
> for any faults whatsoever just like many other BT customers in my
> area .
Well whoopydoo for you! With three BT lines in two locations, we've had
five outages of more than three days within the last three years.
Decades ago it was more reliable for lots of reasons which are not
relevant here.
In my recent experience it generally takes a week for BT to fix a line
fault. Though the fault in one of our premises has been ongoing since
May - and that line was only put in because BT couldn't make the other
line work properly!
> Speak has you find I say and I have always found BT perfect but then
> again I am not a skinflint unlike a few others in this forum .
No, you are are worse than a skinflint. But you clearly know sod-all
about BT's service. There is not an exchange in the country that hasn't
been down at some point in the last 40 years.
However, if you think that most people use VOIP to save money, you are
sadly deluded (but we knew that already).
One of the many reasons for using VOIP is to have a system that is more
resilient. For example, when my ATA lost registration to voip.co.uk
today, incoming calls were automatically diverted to my mobile. If the
problem had continued, I'd have set it to divert to my (reliable if
limited in features) Sipgate account. Last time my BT line was down, I
was able to borrow a neighbour's wi-fi signal to keep my phones going.
Article :
30153
Date :
22-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 21 Nov 2007 23:28:26 +0000, Iain wrote:
>Well whoopydoo for you! With three BT lines in two locations, we've had
>five outages of more than three days within the last three years.
>Decades ago it was more reliable for lots of reasons which are not
>relevant here.
That of course happened in your area I have not seen any problems with
BT in our area and that is all that matters to me .
>about BT's service. There is not an exchange in the country that hasn't
>been down at some point in the last 40 years.
I can tell you ours hasn't well it as but due to a fault but due to
upgrade of some kind a few years ago when ADSL first came on stream
and then the work was done during the night when it did not effect
many people, just has the work that is ongoing at ukvoip should be
done .
>I'd have set it to divert to my (reliable if
>limited in features) Sipgate account. Last time my BT line was down, I
>was able to borrow a neighbour's wi-fi signal to keep my phones going.
Well I am not that dependant on phone service the phone could go of
now for a couple of days and it would not bother me that it was of but
I would be very bothered about paying for a service I was not
receiving . All last weekend I could not receive any calls via our
ukvoip lines good job the ever faithful voipfone was still working
which it has been since day one without a single outage in around two
years or more that I am aware of .
No anyone who wants to have VOIP can have it I don't anymore after my
experience with Sipgate and now ukvoip .
Article :
30154
Date :
22-11-2007
From :
Tim
Sujet :
Re: Voip.co.uk down AGAIN
Iain wrote:
> However, I am not inmpressed that they now seek to blame the
> registration failures on the devices failing to handle SRV properly. If
> that was true (and I have no reason to believe it), how come they didn't
> notice that all the common ATA devices in use don't support it?
(Almost) Every good device supports SRV. That includes Snom and Linksys.
SRV support on SIP clients allows for much better handling failover
betweens systems at an ITSP.
It allows the client to work out that the server it was talking to has
died[1], and that it had better re-register with the backup server.
[1] - physical hardware (in terms of ITSP systems) is never perfect, so
even with the best hardware, on the best network at the best ITSP,
something will still fail sometime. If your device supports SRV, then
it can work out where the backup server is and keep going.
Article :
30155
Date :
22-11-2007
From :
alexd
Sujet :
Re: Voip.co.uk down AGAIN
mymail@hotmail.com wrote:
> On Wed, 21 Nov 2007 19:22:40 GMT, "Woody" wrote:
>
>
>>I had several mail transactions with Chris who was, as ever, very
>>helpful. Most importantly even though my Sipura SPA2000 ATA was showing
>>as registered at my end it was not at theirs.
>
> I have not argument with Chris I have always found him very helpful
> myself but it would seem to me that Chris is just a can carrier it is
> those above him that need to get their fingers out and provide us with
> what we have all paid for "SERVIS"
Jesus. You can spell "Vladimir Vladimirovich Putin", but not "service"?
--
(AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
11:30:24 up 11 days, 8 min, 2 users, load average: 0.33, 0.27, 0.24
50,000 watts of funking power
Article :
30156
Date :
22-11-2007
From :
Ivor Jones
Sujet :
Re: Voip.co.uk down AGAIN
"alexd" wrote in message
news:2162512.tyTF1lLiGx@ale.cx
: : mymail@hotmail.com wrote:
[snip]
: : : I have not argument with Chris I have always found
: : : him very helpful myself but it would seem to me that
: : : Chris is just a can carrier it is those above him
: : : that need to get their fingers out and provide us
: : : with what we have all paid for "SERVIS"
: :
: : Jesus. You can spell "Vladimir Vladimirovich Putin",
: : but not "service"?
Article :
30158
Date :
22-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Thu, 22 Nov 2007 11:31:49 +0000, alexd wrote:
>mymail@hotmail.com wrote:
>
>> On Wed, 21 Nov 2007 19:22:40 GMT, "Woody" wrote:
>>
>>
>>>I had several mail transactions with Chris who was, as ever, very
>>>helpful. Most importantly even though my Sipura SPA2000 ATA was showing
>>>as registered at my end it was not at theirs.
>>
>> I have not argument with Chris I have always found him very helpful
>> myself but it would seem to me that Chris is just a can carrier it is
>> those above him that need to get their fingers out and provide us with
>> what we have all paid for "SERVIS"
>
>Jesus. You can spell "Vladimir Vladimirovich Putin", but not "service"?
I was in a hurry Alex and did not read it through .
Article :
30159
Date :
22-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Thu, 22 Nov 2007 11:58:33 -0000, "Ivor Jones"
wrote:
>"alexd" wrote in message
>news:2162512.tyTF1lLiGx@ale.cx
>: : mymail@hotmail.com wrote:
>
>[snip]
>
>: : : I have not argument with Chris I have always found
>: : : him very helpful myself but it would seem to me that
>: : : Chris is just a can carrier it is those above him
>: : : that need to get their fingers out and provide us
>: : : with what we have all paid for "SERVIS"
>: :
>: : Jesus. You can spell "Vladimir Vladimirovich Putin",
>: : but not "service"?
>
>He can't even spell "as"..!
>
>Ivor
FUCK OFF Ivor .
Article :
30290
Date :
28-11-2007
From :
Iain
Sujet :
Re: Voip.co.uk down AGAIN
Tim wrote:
> [1] - physical hardware (in terms of ITSP systems) is never perfect, so
> even with the best hardware, on the best network at the best ITSP,
> something will still fail sometime. If your device supports SRV, then
> it can work out where the backup server is and keep going.
Doesn't seem to be helping much. Our devices are now using SRV and still
keep on losing registration.
I'm increasingly tempted by the idea of a move to a different provider.
Article :
30303
Date :
28-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 28 Nov 2007 11:18:22 +0000, Iain wrote:
>Iain wrote:
>
>>
>> I'm increasingly tempted by the idea of a move to a different provider.
>
>I'm pretty sure they are trying hard to fix the problems, but the lack
>of a calls package and the current unreliablility is really a bit bad.
>
>It's a shame, as their support has been really good.
I told Chris by email over the weekend to close my account forthwith
but he hasn't even had the manners to reply .
Worse than Sipgate would no how to be now they are , Ivor close your
eyes :)))).
Article :
30307
Date :
29-11-2007
From :
Jono
Sujet :
Re: Voip.co.uk down AGAIN
mymail@hotmail.com explained on 28/11/2007 :
> On Wed, 28 Nov 2007 22:28:34 +0000, Iain > wrote:
>
>
>> Though I can't see any point in closing the account. Just don't use it.
> Point being I wanted all my personal info erasing from their systems.
Article :
30312
Date :
29-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Wed, 28 Nov 2007 23:11:05 GMT, Jono wrote:
>mymail@hotmail.com explained on 28/11/2007 :
>> On Wed, 28 Nov 2007 22:28:34 +0000, Iain >> wrote:
>>
>>
>>> Though I can't see any point in closing the account. Just don't use it.
>
>> Point being I wanted all my personal info erasing from their systems.
>
>Why would you closing your account achieve that?
>
I also requested all my personal details be removed do I have to
explain every little cat fart? .
Article :
30313
Date :
29-11-2007
From :
mymail@hotmail.com
Sujet :
Re: Voip.co.uk down AGAIN
On Thu, 29 Nov 2007 09:04:22 +0000, Iain wrote:
>mymail@hotmail.com wrote:
>
>> Point being I wanted all my personal info erasing from their systems.
>
>They won't do that if you do close your account. They need to retain
>that for audit purposes. This is not something they have a choice in.
In that case I will just have to give INcorrect details to anyone that
doesn't matter in future .
Article :
30333
Date :
29-11-2007
From :
Ian Pawson
Sujet :
Re: Voip.co.uk down AGAIN
Iain wrote:
> mymail@hotmail.com wrote:
>
>> Point being I wanted all my personal info erasing from their systems.
>
> They won't do that if you do close your account. They need to retain
> that for audit purposes. This is not something they have a choice in.
Under the data protection act they can only keep your data for a set
period (12 months I think) after you close your account.
Article :
30349
Date :
30-11-2007
From :
Iain
Sujet :
Re: Voip.co.uk down AGAIN
Ian Pawson wrote:
> Under the data protection act they can only keep your data for a set
> period (12 months I think) after you close your account.
Bollocks. They can't keep it for five seconds without good reason. If
they have reason to keep it, they can keep it as long as the good reason
persists.
Article :
30361
Date :
30-11-2007
From :
Ian Pawson
Sujet :
Re: Voip.co.uk down AGAIN
Iain wrote:
> Ian Pawson wrote:
>
>> Under the data protection act they can only keep your data for a set
>> period (12 months I think) after you close your account.
>
> Bollocks. They can't keep it for five seconds without good reason. If
> they have reason to keep it, they can keep it as long as the good reason
> persists.
May I respectfully direct the gentleman to the Information Commissioners
web site where he will find that it is he who is talking bollocks!