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Unity issues, unexpected DOH, and MALEx issue.

Date : Le 25 septembre 2007
From : Jon
Sujet : Unity issues, unexpected DOH, and MALEx issue.

Hello,
I've been wracking my head over this one all day and can't seem to
resolve the issue. My Cisco Unity server was working about a week or 2
ago. I am not sure if anything was changed on the unity/Exchange/AD
server as I am not the primary network admin for this network.
Basically the problem is the Unity will not start. When I launch it
from the start bar or try to start the AVcsMGR service I get hit with
about 5 error messages from the DOH and MALex. It says that there was
a problem with the MAPI subsystem. I am including the exact output
below. I have run through Cisco's steps to resolve MAPI issues twice
but I am still not getting anywhere with the system. In addition to
the app log output, I am including some info form the syscheck utility

Event Type: Error
Event Source: CiscoUnity_MALEx
Event Category: Error
Event ID: 30003
Date: 9/25/2007
Time: 3:05:42 PM
User: N/A
Computer:
Description:
An attempt to access the Primary Exchange Mailbox Store by AvCsMgr via
MAPI has failed. The MAPI subsystem return the following error: You
do not have permission to log on..

Failure Doh Trying to find the Doh. Unexpected Error Occured in e:
\Views\cs_CU4.0.4.221\un_Doh2\SysCheck\DohTests\GetTheDoh.cpp, line:
45, hr = : HRESULT 0x80004005 Contact Technical Support.

Thanks in advance,
Jon

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